Exchanges, Returns & Warranty
YOU MUST CONTACT US TO BEGIN THE RETURN PROCESS. YOU WILL BE SENT A RETURN AUTHORIZATION NUMBER AND FORM TO FILL OUT, PLEASE INCLUDE THIS FORM WITH YOUR RETURN.
IF GLOVES ARE NOT RETURNED PROPERLY YOU MAY BE BILLED ANY DUTY CHARGES INCURRED BY US.
Returns and exchanges are valid for 30 days after the date the product was received. They must meet the following criteria:
- The product(s) must be unused and inresalable condition.
- Must be returned within 30 days
- A 20% restocking fee will be applied to all refund requests
- A $18 shipping & handling fee will apply to exchanges
- Mark any and all custom forms and declarations as a "Return / Warranty" at a zero dollar value. (or $0.01 cent)
For a size exchange / return, please know that you will be responsible for all shipping costs.
So you may choose to send the return to us through the courier of your choice (DO NOT send through UPS or C.O.D (Collect on Delivery) of any kind).
For US customers, we advise to ship with USPS (Canada Post), for cheapest and worry free return.
Schmitz Mittz will warranty all gloves from manufacturer defects for 30 days (at Schmitz Mittz discretion). Warranty does NOT cover excessive wear or damage caused by the user such as cutting the glove, burning the glove or any other factors whether accidental or on purpose